My name is Julien and I am Funbridge Customer Service Manager.
Today I am writing to you about a very important subject to us and you:
In recent months we have been overwhelmed by the massive influx of new players on the app due to the global health crisis. As a result, our response time to your support requests has dramatically increased.
That is the reason why we have recently taken strong measures to reply to your requests in a quicker and more efficient way.
🙂🙂 + 🛠️ = 🚀
Our customer service staff at your disposal has been doubled and we have invested in a new customer service tool among the top ones on the market.
It is now easier to exchange with Funbridge and you get a faster solution!
What is going to change concretely?
This is our average response time to your support requests. It is a clear improvement on recent months. Next target: 24 hours!
of your tickets are solved immediately (in only one reply). Why not 100%? Because sometimes our advisers need other services like Technical Service to get involved to bring you a solution.
of your tickets are solved in less than 7 days. 10% are solved in less than 24 hours. And as our new recruits gain experience, they will also gain speed and response time will be shortened! 😊
July 2020 figures.
Always by your side if you need assistance!
There are three ways to send us a support request:
Click ‘Contact Funbridge’ on the Funbridge app
Visit our website and click ‘Contact’ in the menu
Click the button ‘Assistance’ at the bottom of our website. You will find answers to FAQs related to your request. Of course, you can still contact us if needed.
I wanted to share this information with you. Rest assured that the Funbridge community is at the heart of our daily concerns. Stay tuned! Other news is coming soon to do even more for you!
Thank you for your trust and see you soon on Funbridge!
Julien CAMIER – Customer Service Manager